Tuesday, August 3, 2010

Using TakeControl Viewer on a Team TakeControl host?

At the moment it is not possible to use the TakeControl Viewer on the same computer that has the TakeControl Host service installed. This is a problem if the actual partners performing the remote support sessions have the Advanced Monitoring Agent installed on their own workstations.

The only workaround I have found so far is as follows:
  1. Download TeamViewer Portable (http://www.teamviewer.com/download/version_5x/TeamViewerPortable.zip) and extract to a folder on your computer.
  2. Make a file association between TVC files and the TeamViewer Portable executable as seen below.
  3. Before trying to establish a connection by running a TVC file from Internet Explorer (Clicking TakeControl in GFI MAX RM):

                    a) Exist TeamViewer from the Taskbar.
                    b) Stop the TeamViewer services from the services control panel.
If anyone has found a better way to do this, let me know!

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